Where is my order?
If you logged in or created an account during checkout, you can look up your order and view your shipment status on your account. You can also reach out to our Customer Service Team at 1-800-243-2972 on Monday - Friday 7:30 AM - 6:30 PM PST.
For items in stock, orders will usually ship within 1-2 business days. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed, you will receive a shipment confirmation email with shipment tracking information. Shipping time is dependent on the shipping method selected at checkout.
Shipping to PO Box, APO/FPO.
We want to ensure your purchase arrives in a timely manner. To accomplish that, we can only accept physical addresses (no PO boxes or APO/FPO addresses.) All deliveries will occur Monday through Friday excluding holidays.
Can I change my shipping address?
Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.
When is your shipping cut off?
For items in stock, orders placed prior to 1:00 PM PST usually ship the next business day. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed the shipping time is dependent on the shipping method that has been selected.